Shipping

Ships in 1 Business Day. Free Shipping for Orders over $99 for Standard.

Refunds

Refunds, exchanges and/or credit notes are available for faulty items as per the Australian Consumer Law.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a Return or Exchange.

Sale items are not eligible for Refund or Return.

To be eligible for a Return or Exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a Return or Exchange, you can contact us at info@artisansmadeco.com.au with the details/reason for Return. If your return is accepted, we’ll send you return address details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@artisansmadeco.com.au.

Change of Mind:

Change of mind returns or wrong colour choices are only eligible for store credit in the form of a Artisans Made Collective Gift Voucher to the value of the original purchase price within 30 days of placing your order. Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed and unstained. For change of mind returns, you will be required to pay the Return postage fee.

Once your return has reached our warehouse your store credit will be emailed within 7 business days to the email you placed for the original order.

(Please note that our 30 Days Returns Policy is not applicable to sale items)


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve as quickly as possible.


Exceptions / non-returnable items
Only items purchased from Artisans Made Collective can be returned and we do not accept Returns on Sale or Clearance Items, or Gift Cards


Exchanges
The fastest way to ensure you get what you want is to contact us, return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds and Additional Charges

We will notify you once we’ve received and inspected your Return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method less any additional fees associated with the purchase. (see below)

We will refund to your account within 7 days of receiving the item. Please remember it can take a few additional days for your bank or credit card company to process the refund.


Additional Charges on Refunds

There is a $10 Restocking fee applied to each order to cover lost sales unless the item is returned due to damage.

We will also charge any payment gateway fees from Credit Cards, Shop Pay, Stripe, Paypal or Afterpay etc that have been incurred as a result of the initial purchase.


Disclaimer

While we endeavour to reproduce images/colours as accurately as possible, there may be some variation depending on screen resolution or monitor settings for each individual computer or device.